Terms and conditions
Terms and conditions are according to The Civil Code Act no. 89/2012 (Občanský zákoník zákon číslo 89/2012 Sb)
1. Prices and services
Approximate price for accommodation and other services are published in the presentation materials of the Hotel (websites, flyers etc.). The binding price for the guest is listed in the voucher. The price in the voucher does not include tourist tax 15,- CZK per person per night and city tax 6,- CZK per person per night. For arange of contracted services and prices is bound by the listing in the voucher. The Hotel is entitled in cases that can not be influenced (eg. force majeure), to change the agreed conditions of stay.
2. Cancellation by the guest
The customer is entitled to cancel the order without charges at any time to 12.00 pm (noon) the day before the date of arrival. The cancellation should be written in electronic form (e-mail with return receipt) to the address email@example.com. Decisive for date and time of cancellation is the date and time of sending the e-mail.
to 12.00 pm (noon) the day before the date of arrival - no charge
after 12.00 pm (noon) the day before the date of arrival - price for 1 night
in case of no-show (guest did not arrive at the hotel) - 100% of the price for accommodation and services
In case of group reservations additional conditions and terms may apply.
The hotel will not charge the cancellation fee if the guest could not use contracted services for the following reasons: death in the family, hospitalization, serious illness with a sick note, military call up, natural disaster.
The above-mentioned facts, the customer is required to provide proof within 3 days of the event.
3. Client agrees that in case of any solution to the dispute through the courts, according to § 89 of the CPC. appointed by the court, according to the court's jurisdiction of the plaintiff.
These terms and conditions are an integral part of the prder and the accommodation voucher.